Helllo, please be clear, I cannot download my Trados 2019 licence, it appears: "in use" and I AM NOT USING IT. I had to change my laptop and now even though I own a licences cannot use it in my new one.
Please help me in a clear way, and DON´T SEND ME ANYTHING YOU ARE SELLING please.
I need help.
Kind rregards,
Patricia Verdaguer
Patricia Verdaguer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812932 .
Patricia Verdaguer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812932 .
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