I was trying to activate Trados Studio 2021 using Alternative activation options > Use a License Server > input the License server name, then click "Activate". But the error message "An error occurred while requesting a license. Click Retry and try again" pops up.
Hello, has there been any concrete feedback to Sara Qin's initial issue? I am suddenly receiving the same message. We are using 2021 with license server, everything working fine for years and then suddenly last week all users fail to get license from server with the message stated above. My message does not state a specific error code like the other instances below. The server is responding successfully to pings of IP and domain name. Thanks for any additional input.
Hello Heather Milligan
Sara didn`t reply with the requested details so we couldn`t troubleshoot this further. Can you provide the details I requested: the exact version of Studio you have installed from Studio > Help > About Trados Studio or from Control Panel and the exact version of License Manager you have installed on the server.
Thank you,
Sorin
Hi Sorin, Thanks for the response. But how can I find information on the exact user installation if the software automatically quits when the license lookup fails? When I click the help button from the license activation window, it provides only very general information. I believe it is 2021 SR2. I have requested information internally about the license manager.
Hi Sorin, Thanks for the response. But how can I find information on the exact user installation if the software automatically quits when the license lookup fails? When I click the help button from the license activation window, it provides only very general information. I believe it is 2021 SR2. I have requested information internally about the license manager.
Hello Heather Milligan
If you can`t find the information in Studio > Help you can check it in Control Panel.
Thank you,
Sorin
Trados Studio 2021 SR2
16.2.12.9338
Hello Heather Milligan
Ok, ask IT to install the latest version of License Manager on the server: https://downloadcentercdn.sdl.com/TP/Trados/T2022/Licensing/SR2_CU10/LicenseServerManager17.0.648.exe
If it still doesn`t work please open a new thread and I`ll raise a support ticket to investigate further.
Thank you,
Sorin
Ok, will do, thank you for the input!
Hello, we have updated the license server manager as requested and unfortunately the error still occurs. Do you have any other suggestions?
Hello Heather Milligan
Please open another thread and I`ll log a support ticket for you to investigate further.
Thank you,
Sorin
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