Hi, my computer died last month and since I can't turn it on, I can't deactivate the license in order to reactivate it on the new computer. I get error message after error message when I try to deactivate the license online. Could you help me?
Thanks in advance!
Irene Marinas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813105 .
Ana-Maria Matefi | RWS Group
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Hello. Im having exactly the same issue and I have a project to work in with a short deadline. Can anyone help me asap?
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