Old computer died - Need to deactivate license to install on new computer

Question

Hi, my computer died last month and since I can't turn it on, I can't deactivate the license in order to reactivate it on the new computer. I get error message after error message when I try to deactivate the license online. Could you help me? 
 Thanks in advance!

Ana-Maria Matefi · Answer

Irene Marinas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813105 .

Sorin Perta · Answer

Hello Neda Božić 
 Please open a new thread so we can log a support case for you. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Old computer died - Need to deactivate license to install on new computer