cannot deactivate, cannot activate, cannot reset license

Question

I am unable to deactive my Trados Studuis 2021 (offline, as I am unable to turn on the computer Trados was installed on). 
 I am unable to reset my license. 
 Everything gives me errors. 
 It says an error occured, and to reload/refresh. 
 Same thing. 
 And then it says if I am having issues using the 'reset license' option, please click here to log a case with Support. 
 I click on it, and it tells me to log in again. 
 I log in, and repeat the SAME PROCESS. 
 OVER AND OVER AND OVER. 
 WHAT DO I DO....

Sorin Perta · Answer

kay hur We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813151 .

Trados Portfolio > 2. Licensing and Installation

cannot deactivate, cannot activate, cannot reset license