At the end of the process of creating the return package I get the message "Der Prozess kann nicht auf die Dateien zugreifen, weil sie von einem anderen Prozess verwendet werden". After closing thiis message, another message pops up "Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt"
Maybe related to this KB article?
https://gateway.sdl.com/apex/communityknowledge?articleName=000008657
Paul Filkin | RWS Group
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Thanks for your answer. I followed your instructions, but the problem remains the same.
Clean install... try the following.
1. Uninstall Studio
2. Uninstall MultiTerm
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017_SR1\
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017_SR1\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio14\
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\
c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\14\
c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\Studio14\
c:\Users\%username%\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\
c:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\14\
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio14\
c:\Users\%username%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
c:\Users\%username%\Documents\Studio 2017\Project Templates\
c:\Users\%username%\Documents\Studio 2017\Projects\projects.xml
I think that's about it for a clean install. Then reinstall.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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I followed your instructions. And now, after having started the reinstallation, I get the message: SDL Trados Studio 2017 SR1 CU 15." Setup did not complete. The error is: Setup has detected a higher version of this product already installed-If you still wish to install this version, you must remove the other version first."
I don't know anything about a higher version of Studio 2017 already installed.
Adelheid-Sophia Werzmirzowsky We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813991 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
What must I do to log a support case?
What must I do to log a support case?
Nothing. I already did this...
We will be pleased to help you with this problem so have logged a support case on your behalf.
Just wait until you are contacted by email. The support team will contact you at the same address you used in this community.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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