Hello, I need to deactivate one of my licences - xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx - and then reactivate it on another computer.
The computer for which it is to be deactivated is offline.
I cannot deactivate it offline. There is an error. It asks me to log a support request.
I have also tried to reset the licence - again and error and a request to log a support request
Please advise
JG Philipps We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00814525 .
JG Philipps We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00814525 .
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