hi
I bought a new laptop and still have an SDL Trados 2017 that I would like to use with the new computer. I managed to deactivate the license in the old computer (I had received the deactivation authorization code), but I don't know what comes next. Should I receive a new activation code? I have downloaded SDL Trados 2017 on my new laptop, which is now running as a trial version. I don't know anymore how to activate the licence...
Please can anybody help me?
thanks
Barbara Bocedi
Barbara Bocedi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00815975 .
Elisa Maxim| RWS Group
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Hello Barbara Bocedi
Your license has been reset by an RWS engineer.
Try to activate the license as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001381
If it doesn`t work try to activate it offline: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
hello, what's the state of this issue??
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