Barbara Bocedi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00815975 .

hi, any news about this issue?

thanks

Barbara Bocedi

Hello Barbara Bocedi 

Your license has been reset by an RWS engineer.

Try to activate the license as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001381

If it doesn`t work try to activate it offline: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,

Sorin

I tried to activate it offline (because it wasn't possible online), but when I requested for the activation certificate there was a message: There was a problem retrieving your activation certificate, please check your installation ID or contact support.

(the activation ID is correct, I copied and pasted it...)

Hello Barbara Bocedi 

There`s a general issue with the offline activation at the moment. This is currently investigated by our Development team and it will be fixed as soon as possible.

Thank you,
Sorin

Sorin Perta 

hello, what's the state of this issue??

Sorin Perta 

hello, what's the state of this issue??