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Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

Arya. H

Hi, 

I recently installed Cumulative Update 7 for Trados Studio 2022 SR1 (Build 17.1.7.17560).
Before this, I was using the latest version, which was Cumulative Update 6 Trados Studio 2022 SR1.
However, I am now encountering this infamous error message that appears as soon as I open Studio:
Object reference not set to an instance of an object

After clicking OK, Trados Studio shuts down completely

Attached are the XML file (error details).

I would greatly appreciate any suggestions you may have to solve this issue.

Fullscreen 3835.sdlerror-2023914-18h55m44s.sdlerror.xml Download
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<SDLErrorDetails time="9/14/2023 6:55:58 PM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.ProjectApi.Implementation</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
at Sdl.Platform.UI.StudioWindowForm.LoadViews()
at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Error dialog box in Trados Studio displaying message: 'Object reference not set to an instance of an object.' with an OK button and links to Knowledge Base and Community.

Generated Image Alt-Text
[edited by: Trados AI at 2:18 PM (GMT 0) on 4 Mar 2024]
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  • 0

    I tried all suggestions provided by  and . Additionally, I disabled Onedrive and my Antivirus software entirely.
    Yet, the same error pops up after launching Trados, and then Trados fails to load after hitting the "OK" button.
    It seems like there might be a more serious issue with this update.
    Tagging        for awareness.
    Is there an updated guide (for 2023) on downgrading Trados safely without losing cloud and local projects?
    I have attached my latest stack trace below: 

    Fullscreen 4428.sdlerror-2023914-22h43m34s.sdlerror.xml Download
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    <SDLErrorDetails time="9/14/2023 10:43:44 PM">
    <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
    <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
    at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
    at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
    at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
    at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
    at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
    at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
    at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
    at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
    at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
    at System.EventHandler.Invoke(Object sender, EventArgs e)
    at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
    at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
    at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
    at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
    at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
    at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
    at System.EventHandler.Invoke(Object sender, EventArgs e)
    at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
    at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
    at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
    at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
    at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
    at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
    at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
    at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
    at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
    at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
    at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
    at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
    at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
    at Sdl.Platform.UI.StudioWindowForm.LoadViews()
    at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
    at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
    at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
  • 0 in reply to Arya. H

    This is most unstable and error-prone application I've ever worked with.

    We need this downgrade! I have a lot of work to do yet today... nightmare!!!!
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