after 2017 crashed and could not be reopened, I chose to disinstall and re-install. the same issue has been discussed here https://gateway.sdl.com/apex/communityknowledge?articleName=000008215&_gl=1*176qxnv*_gcl_au*MzgzMTA2NzY2LjE2OTUyMDM2MTE.*_ga*MTcxOTQ0ODU3MC4xNjM0OTAzNDEw*_ga_J0Z9C6G83T*MTY5NTIwMzYxMS4yLjEuMTY5NTIwMzc3Ni4wLjAuMA.. but even after emtying the folder, nothing changed and the same error message shows up. pls help!
thank you :)
Domenico Lombardini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818107 .
Elisa Maxim | RWS Group
___________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Domenico Lombardini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818107 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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