versions 2015 & 2021

Question

Hi, 
 Can you please help to reactivate my v 2021? Also, I was using also version 2015 until yesterday evening, but it is not working as well, requiring a re-installation, which was not successful. Many thanks 
 Jos&eacute; Gomes

Ana-Loredana Gabur · Accepted Answer

Jose Gomes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817464 .

Virgil Fodor · Answer

Case 00817464 on Gateway has been resolved after following the steps from this article (workaround 1): 
 gateway.sdl.com/.../communityknowledge

Trados Portfolio > 2. Licensing and Installation

versions 2015 & 2021