Dear all,
I have just tried to sign into Trados Studio 2022 and a message pops up to say that my subscription has expired. When I go to my account to renew my subscription, it says that my subscription has been blocked and there is a payment error.
How can I check that my payment details are up to date? Or is there something else that I should do?
Any help would be much appreciated: I'm at my wits end and have a deadline on Monday mornining!
Thanks,
Andrew
Hi Andrew Nimmo
Your subscription expired on Friday. Please confirm whether you agree that we place the renewal order for you.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hi Andrew Nimmo
Your subscription expired on Friday. Please confirm whether you agree that we place the renewal order for you.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
Thanks for your reply. I can confirm that I do wish to renew.
Going forward, would it be possible to make the option to renew available within a user's account? While I appreciate that this might involve sensitive information, it would surely save time for RWS and the user.
Best,
Andrew
Hi Andrew Nimmo
I will get in touch with you via e-mail to discuss the details.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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