License offline deactivation issue

Hello!

I've had an issue with my laptop, and I could not deactivate my SDL Trados 2021 freelance license beforehand.

I am trying to reinstall Trados 2021, but I cannot deactivate the license offline. In my RWS account, the license is displayed as still active.

How can I deactivate it in order to use it?

Thank you!

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