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Hi! My old computer, where I had my license, just died and I can't access it anymore to deactivate it. I couldn't find any option online to do it. How can I deactivate it and activate it on my new computer? Thank you!
RWS Community
Hi! My old computer, where I had my license, just died and I can't access it anymore to deactivate it. I couldn't find any option online to do it. How can I deactivate it and activate it on my new computer? Thank you!
Isabela Zanardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819587 .
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Isabela Zanardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819587 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi, Elisa!
Thank you for your quick response! I received an email informing me about the license reset. However, I had already attempted to reset it on my own, and it didn't work. Once again, when I enter the code in the activation field, I receive an error message which consists of a code:
<?xml version="1.0" encoding= "UTF-8" standalone="no"?>
<sentinelInfo>
<status>
<statusCode>210150</statusCode>
<statusMessage>The specified lock code is invalid.</statusMessage>
</status>
</sentinelInfo>
... and after trying again, I get the error message "Could not activate this licence - no licenses are currently available for the specified activation code". I have the screenshots of those messages in case it's need it.
The code I used was the one available under "Licenses & Subscriptions".
Is there any other way to activate this license on my new computer? I no longer have access to the old one, which is no longer functioning and beyond repair.
Thanks again for your assistance!