I purchased Trados 2019 and then it was upgraded to 2021.
Now I am unable to use it because the system says that I have no license associated with the product.
I used the chat. I reset my license but to no avail.
I have a freelance license. My account is gabriela.harris@gmail.com.
MARIA HARRIS We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820428 .
MARIA HARRIS We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820428 .
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