Subscription still keeps getting deactivated with non-existing and expired 90-day trial license taking over

Hi (Paul?),

I've raised the same issue here twice before and the issue still comes back.

Previous case nos. 00779553 & 00779035. Would you please reopen them and read for background info? Fran in licensing asked me to do that, as she can't figure out the problem either. I've had several support calls in the past for this issue with multiple support people who tried a variety of things, but the issue still returns.

Thank you,

Trados Studio 2022 SR1 Product Activation window showing a Perpetual License tab with a notification 'License Expired' and an 'Activate' button.Trados Studio 2022 SR1 Product Activation window under Subscription tab showing user Susmi Ostenfeld-Rosenthal's account with an option to activate Trados Freelance Personal subscription.

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[edited by: Trados AI at 2:21 PM (GMT 0) on 4 Mar 2024]
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