Hi Susmi Ostenfeld-Rosenthal 

I have noticed you currently hold a Trados Studio Freelance L1 - 12 month subscription . This is a subscription for 12 months and the activation is done via the subscription tab (the second print screen you showed here)

As a subscription you dont have a license code like you did with your previous versions , this one needs to be activated via the activate button from the second image from your post. Please follow the steps from this link  03.1 Activating and installing the Trados/MultiTerm modules for your Trados Cloud Capabilities subscription and if after clicking on activate button you get any error message please add here the exact error message. 

Best regards, 

Loredana  

Hi Susmi Ostenfeld-Rosenthal 

Also can you please confirm if the issue you are experiencing is similar to this post https://community.rws.com/product-groups/trados-portfolio/f/licensing/33753/trados-2021-subscription-keeps-deactivating-itself?

And if you are using the software on your personal PC or on a company machine using VPN?

Thank you 

Loredana 

Hi Loredana,

That is not the problem, will you please read and reopen one of the previous case nos. 00779553 & 00779035. Please reopen one of them.

Thank you,

Susmi

Hi Loredana,

No, this is different. Please read the previous cases.

Thank you,

Susmi

Susmi Ostenfeld-Rosenthal 

We are not the support team in here and we don't have access to the tickets.  It would be helpful if you just described the problem rather than refer to previous tickets.  Fran is also not in the licensing team!

Fran is in Vendor Licensing. She told me to post in here as she said otherwise I can't get help. She also said to refer to previous case numbers and to ask you to reopen. So, I don't know where lines get crossed, but I've explained it many times to different people and also had several support calls with various attempts to solve it, no luck, it keeps happening.

Here is the description again:

The issue is that I frequently get kicked off my subscription, and then the expired 90-day perpetual license takes over (see screenshots in first message). Then I have to reactivate my subscription. Please note I do NOT have a problem reactivating - but I do have a problem when my subscription continuously and at random times gets deactivated somehow. 

It happens also in the middle of work sometimes where Studio simply shuts down and then when I restart it, the subscription is deactivated and the expired perpetual license has taken over and I need to reactivate the subscription. Sometimes it causes me to lose work.

Susmi Ostenfeld-Rosenthal 

ok - so not the technical licensing support team.  Clear now.

The support team can only reopen cases if you have a support contract, in which case you would obviously have used that.  Otherwise we have to create a new one each time which we can do from the community as we have a one click button that simply takes the details in your thread and creates a new case.  Just explaining so you understand where I'm coming from... I'm not trying to be awkward.

Thanks for explaining the problem again.  Ana-Loredana Gabur is probably best placed to understand what's happening here and why there is a problem.  I believe it is linked to the Starter licence you used to have.

Thank you, Paul!! Also for confirming my own suspicion it could be linked to the starter license, which I never asked for but it came along (I believe) as default. Everyone so far has declined that the starter license is connected to this issue, but I think it is, so thank you.

Hi Susmi Ostenfeld-Rosenthal 

In order to get to the bottom of what causes this we need to see what happens after you click on activate on the below view 

Can you please confirm if after clicking on activate button on product activation  - subscription if you 

1. get any error message ? 

or 

2. dont get any specific error message but trados closes or deactivates all of a sudden without you doing anything. ? 

Ana-Loredana Gabur 

Hi Ana-Loredana,

After I click to activate, the subscription is reactivated, no error messages. Then some time passes (sometimes a little, a few days, or it could be several weeks), and then it happens again. I haven't been able to pinpoint what may trigger it. It doesn't seem related to my internet connection, as I can often gauge that via use of Language Weaver. This can happen also during good connection. Sometimes, I just have to reactivate - other times Studio shuts down. Sometimes my work is lost, partly lost, or not lost. There seems to be no pattern I can figure out.

Kind regards,

Susmi