Hi (Paul?),
I've raised the same issue here twice before and the issue still comes back.
Previous case nos. 00779553 & 00779035. Would you please reopen them and read for background info? Fran in licensing asked me to do that, as she can't figure out the problem either. I've had several support calls in the past for this issue with multiple support people who tried a variety of things, but the issue still returns.
Thank you,
Susmi
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[edited by: Trados AI at 2:21 PM (GMT 0) on 4 Mar 2024]