Subscription still keeps getting deactivated with non-existing and expired 90-day trial license taking over

Question

Hi (Paul?), I've raised the same issue here twice before and the issue still comes back. Previous case nos. 00779553 & 00779035. Would you please reopen them and read for background info? Fran in licensing asked me to do that, as she can't figure out the problem either. I've had several support calls in the past for this issue with multiple support people who tried a variety of things, but the issue still returns. 
 Thank you, Susmi

Ana-Loredana Gabur · Answer

Hi Susmi Ostenfeld-Rosenthal 
 
 I have noticed you currently hold a Trados Studio Freelance L1 - 12 month subscription . This is a subscription for 12 months and the activation is done via the subscription tab (the second print screen you showed here) 
 As a subscription you dont have a license code like you did with your previous versions , this one needs to be activated via the activate button from the second image from your post. Please follow the steps from this link 03.1 Activating and installing the Trados/MultiTerm modules for your Trados Cloud Capabilities subscription and if after clicking on activate button you get any error message please add here the exact error message. 
 Best regards, 
 Loredana

Ana-Loredana Gabur · Answer

Susmi Ostenfeld-Rosenthal We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821392 .

Ana-Loredana Gabur · Answer

Hi Susmi Ostenfeld-Rosenthal 
 for this error it is an easy fix . 
 Please follow the steps from this link https://gateway.sdl.com/apex/communityknowledge?articleName=000013519

Paul · Answer

Susmi Ostenfeld-Rosenthal 
 Susmi Ostenfeld-Rosenthal said: I don't use Trados Live, I don't work in Language Cloud 
 You have a subscription licence and this is all about a licensing problem. The licensing in this case works via Language Cloud. 
 Susmi Ostenfeld-Rosenthal said: This is a problem occurring in my desktop Studio, it's not related. 
 Of course it is when you use subscription licensing. 
 Susmi Ostenfeld-Rosenthal said: Their solution is to provide me with a 6-month Freelance license 
 I imagine this is so they can give you an activation code licence for long enough for them to resolve whatever is causing this issue with the licensing via Language Cloud. 
 Susmi Ostenfeld-Rosenthal said: Sadly, I think again this is an example of people not reading what the actual problem is 
 No, I think it's an example of people trying to help you to work without a problem while they try to get to the bottom of an issue that is a lot more complicated than you think. I suggest you take them up on this 6-month licence and once the issue is resolved you'll get your proper subscription licence back. 
 Solving this isn't just something we can do in isolation as there are a lot of moving parts with other technology vendors involved. Dealing with these complaints is also time consuming and isn't anything any of us want to have to do. I do appreciate the frustration it's causing you too, but I think a little understanding and willingness to work with the teams trying to help you would benefit you too.

Trados Portfolio > 2. Licensing and Installation

Subscription still keeps getting deactivated with non-existing and expired 90-day trial license taking over