My License 2017 but I don't know where to find the "Activation code"

Question

I have a 2017 license that appears in the list of licenses as "available". 
 I have tried absolutely everything that is suggested in the support networks. Finally, I clicked on "download". 
 When I try to open it, a window appears with "Online Activation" and prompts me to enter an activation code. Where do I find the activation code ?? 
 I need my license back. It was deactivated two years ago when an IT Tech wiped it out of my computer after I had a trojan infecting my computer. 
 
 Since then, I sent a message to your team and the answer was that the license code was reset and that I shouldn't have problems reactivating it. 
 
 Here I am, practically a year later and I'm still in the same position. Unable to access the SDL Trados 2017.

Paul · Answer

Johanne Arbour 
 ok - so your problem is not that you cannot find the activation code, you just don't know how to use it? Did you try this: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000008279

Paul · Answer

Johanne Arbour 
 ok - referring to the knowledgebase again, have you tried this? 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000016994

Paul · Answer

Johanne Arbour 
 I think two things actually. First I tried the KB to see if that would help. But if it doesn't then I'm wondering if you still use W7 so you also have an old OS as well as old Trados. In the context of Windows 7, Microsoft has officially ended support for this operating system as of January 14, 2020. This means that it no longer receives software updates, including security patches. We already know that as time passed newer versions of SSL/TLS are not supported on Windows 7, leading to potential security risks and compatibility issues with websites and applications that require a secure connection. Trados Studio requires this for the licensing. 
 Maybe that helps?

Paul · Answer

Johanne Arbour I wouldn't say a dead end, but you are pushing things a little by using the latest operating system, maybe a new computer, and then running a non-supported version of Trados Studio. But I have logged a support case on your behalf so a technical support engineer can try to assist you. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822339 .

Paul · Answer

Johanne Arbour 
 Just noting that the support team sent you this: 
 Dear Johanne Thank you for contacting RWS Support Can we arrange for a remote session to see where is the issue coming from and try to activate the license? If OK with you, please give me your preferred times and your timezone and I will setup a Webex meeting. 
 It'll be in your email so let us know if you can't find it. Make sure you check the email account using the email you use for this community... which is probably also your account email with us anyway.

Trados Portfolio > 2. Licensing and Installation

My License 2017 but I don't know where to find the "Activation code"

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