I have had problems with my computer and have had to send it in for repair. I was unable to deactivate the active Trados license on the computer before sending it in for repair.
I need help to unlock the license so that I can install it on the replacement computer for the duration of the repairs.
I have tried to reset the license and to deactivate it offline, but in both cases it fails.
Can you please help me to unlock this license?
Thank you.
Mc LEHM SDL Support We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821554 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Mc LEHM SDL Support We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821554 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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