Hi,
I would like to deactivate my licence on my old computer to transfer it onto another one, but it doesn't work. I received an offine deactivation authorization, which I copied/pasted into the correspondant deactivation field – it even shows: "Deactivation démarrée" – but that doesn't seem to work.
Please help. Thank you very much in advance.
Inge
Inge Schumacher We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821590 .
Hi Sorin,
Thank you very much.
Please let me know.
Kind regards,
Inge Schumacher
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