Dear all,
I am trying to deactivate my Trados licence from my current laptop because I need to transfer it to a new laptop but I received this error message:
Unsuccessful deactivation. Revocation is either complete or revocation proof is already uploaded.
I tried deactivating it offline with no sucess.
I tried to reset the licence, I get an error too.
What shall I do?
Erietta
ERIETTA VASILEIOU-SGOUROU We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822323 .
ERIETTA VASILEIOU-SGOUROU We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822323 .
Hello Sorin, thank you for you reply,
In my account both activations appear "In use", I do not wish to desactivate both, just the one on my laptop. I wish to keep the one on my desktop as it is.
I am just mentioning that so as that your colleagues have more information about the issue beforehand.
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