Help! Newly purchased Trados subscription 'Inactive'

Question

Yesterday I purchased a 12-month Trados Freelancer subscription. The order was processed normally, payment was collected, and an invoice was issued. However, the subscription is still listed as 'Inactive'. There is no option to activate or reset the subscription/license. Somehow it is listed as having expired before being activated? 
 I'm afraid I'm in quite a difficult spot, as I have some important deadlines in the coming days. 
 Any help would be greatly appreciated! 
 Thank you

Ana-Loredana Gabur · Answer

Gregory Chapman We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823412 .

Ana-Loredana Gabur · Answer

Gregory Chapman We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00823413 .

Trados Portfolio > 2. Licensing and Installation

Help! Newly purchased Trados subscription 'Inactive'