Dear Support,
I tried deactivation my license several times, but it fails with the message "An error has occurred."
I also tried offline deactivation but did not go well.
Recently I got a new PC and I want to move my Trados 2017 and activate the license on it.
Would you kindly suggest what I should do to deactivate my license?
Thank you in advance.
長井 由美子 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825281 .
長井 由美子 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825281 .
I confirmed that I successfully reactivate my license. Thank you very much! I really appreciate your support.
Translate
