License reset failed

Question

My computer crashed (hard disk and all). Now I want to install my SDL Trados Studio 2015 Freelance Plus on my new computer - I went to my account to reset the license to activate it on my new computer, but when I clicked reset license, the page went to display an error message (I did this twice, tried refreshing, but nothing works). What can I do?

RWS Account webpage with an error message displayed. It reads 'An error has occurred' and advises to reload the page or contact support.

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[edited by: RWS Community AI at 11:58 PM (GMT 0) on 14 Nov 2024]

Sorin Perta · Answer

Jagoda Lembicz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825846 .

Trados Portfolio > 2. Licensing and Installation

License reset failed