License activation/deactivation status

Question

Hello RWS,

I have tried to deactivate my Trados Studio 2021 license in order to change the PC I am using. When I tried to deactivate from the product help, it kept loading endlessly, so I tried to deactivate offline from my web account. However, an error was displayed.
As a result, the software on my PC is deactivated, but it remains active (status : in use) on the online license information.

Could you please resolve the inconsistency? Thank you in advance. 
 
 Sonoko MASUYA

Sorin Perta · Answer

Sonoko Masuya We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826481 .

Trados Portfolio > 2. Licensing and Installation

License activation/deactivation status