Hello RWS,
I have tried to deactivate my Trados Studio 2021 license in order to change the PC I am using. When I tried to deactivate from the product help, it kept loading endlessly, so I tried to deactivate offline from my web account. However, an error was displayed.
As a result, the software on my PC is deactivated, but it remains active (status : in use) on the online license information.
Sonoko Masuya We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826481 .
Thank you for your help in resolving this issue so quickly. I have confirmed that my license has been reset. Kind regards
Thank you for your help in resolving this issue so quickly. I have confirmed that my license has been reset. Kind regards
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