Hi Nuria de Andres Garriga ,

Thank you for reaching out to us.

If you need to transfer your license from one computer to another, please deactivate the license from your computer, install the software on the new computer from your RWS Account (under Products & Plans > Downloads), and then activate the license on your new computer (under Products & Plans > Licenses tab).

To deactivate the license from the product please open Studio, and select Help - Product activation - and click on Deactivate button

For a step to step guide,  please click on the following link: https://gateway.sdl.com/apex/communityknowledge?articleName=000013286

If you do not have access to the old PC, please perform a license reset: https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam.

Please do not hesitate to contact us again if you encounter any issues.

Best regards,

Ana Maria Sabo

Hi, Ana:

I tried to deactivate my license. I got a message which says DEACTIVATION ERROR, could not connect to connection server.

Could you help me with this issue?

Thank you.

Núria

Nuria de Andres Garriga We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00826710 .

Thank you, Elisa.

Núria