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My old computer does not work properly and I need to use Trados in another computer.
RWS Community
My old computer does not work properly and I need to use Trados in another computer.
Thank you for reaching out to us.
If you need to transfer your license from one computer to another, please deactivate the license from your computer, install the software on the new computer from your RWS Account (under Products & Plans > Downloads), and then activate the license on your new computer (under Products & Plans > Licenses tab).
To deactivate the license from the product please open Studio, and select Help - Product activation - and click on Deactivate button
For a step to step guide, please click on the following link: https://gateway.sdl.com/apex/communityknowledge?articleName=000013286
If you do not have access to the old PC, please perform a license reset: https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam.
Please do not hesitate to contact us again if you encounter any issues.
Best regards,
Ana Maria Sabo
Ana Sabo | RWS Group
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Hi, Ana:
I tried to deactivate my license. I got a message which says DEACTIVATION ERROR, could not connect to connection server.
Could you help me with this issue?
Thank you.
Núria
Hi, Ana:
I tried to deactivate my license. I got a message which says DEACTIVATION ERROR, could not connect to connection server.
Could you help me with this issue?
Thank you.
Núria