Hello,
I have one license for Studio Freelance 21 with one additional activation.
I have two new computers and tried to move the licenses to the new computers. With one license it worked, with the other it failed.
I used the offline deactivation function. But either it did not work or I made a mistake.
Now Studio 21 is deactivated on one of the old computers, but I cannot activate it on the new computer.
What can I do?
Many thanks,
Ute
Ute Pfudel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827323 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Ute Pfudel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827323 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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