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Reset failed- an error occurred - Trados Studio 2022

Muhammad Khateeb

Hi there

I can not reset the license -Trados Studio 2022

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Scenario:

I am using Trados Studio 2021 freelance, then upgraded to 2022, but many errors occurred, tried to un-install Trados, but many files were left behind, so I deleted all files and folders manually,

then Installed Trados Studio 2022, and an activation window appeared, tried to activate it again, error msg and failed activation.

I tried to reset the license online, but also error msg 

screenshots

Trados Studio 2022 Freelance license management screen showing 1 user license in use and 0 available, with a 'Reset License' option highlighted.Error message on RWS Account page stating 'An error has occurred' with instructions to contact support or refresh the page.Reset License page for Trados Studio 2022 Freelance with a highlighted 'Reset License' button and a link to contact support.

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Trados Studio 2022 SR2 Product Activation window with an error message 'Activation failed - No licenses are currently available for the specified activation code.'

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[edited by: Trados AI at 2:28 PM (GMT 0) on 4 Mar 2024]
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