Program doesn't run after reactivate

Question

I reactivate the license in my laptop, but it doesn't work. Program opens but doesn't save my changes. What can I do? Please help me!

Paul · Answer

HELENE BENHAIM 
 HELENE BENHAIM said: Program opens but doesn't save my changes. 
 What changes? Can you be more specific as I don't understand what the problem is?

Paul · Answer

HELENE BENHAIM 
 Have you checked the keyboard shortcut for confirming segments? 
 Maybe you set up a different profile without realising?

Paul · Answer

HELENE BENHAIM 
 HELENE BENHAIM said: in the laptop, to confirm a segment I have to press Ctrl+Alt+Enter, instead in the PC I just have to press Ctrl+Enter. How can you explain it? 
 Yes. 
 In your Laptop you chose the "Trados" Profile. In your PC you chosethe "Default" profile. Go to File -> Setup -> User Profiles and change your user profile to the one you want... probably the Default. 
 These profiles were designed to help support users migrating from the old Trados and SDLX so they had consistent shortcuts similar to the way they used to work. You probably chose Trados because it said Trados and you thought you had Trados ;-) Whilst I have rarely seen anyone do that before I can definitely understand how that could happen!

Trados Portfolio > 2. Licensing and Installation

Program doesn't run after reactivate