Unable to deactivate or reset my license after I changed my PC name on my desktop.

Question

After I changed the PC name of my desktop, I realized that the activation code was gone. 
 So I tried to deactivate or reset my license in My Account only to see errors below. I have two freelance codes but don't exactly know which one is the license I lost. So I tried to deactivate and reset all two licenses. Please help.

Sorin Perta · Answer

Jiyoon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00829119 .

Trados Portfolio > 2. Licensing and Installation

Unable to deactivate or reset my license after I changed my PC name on my desktop.