How to reinstall Trados Studio in a computer that has been formatted?

Question

Hello, 
 I recently experienced a hardware failure that required me to format my computer, and as a result, I was unable to deactivate my Trados Studio 2017 license before the system went down. I am now in the process of reinstalling the software, but I am unable to activate it due to the previous activation still being linked to my license. 
 Could you please guide me on how to reset my license activation so that I can proceed with a fresh installation and continue my work without interruption? 
 I have my license number and all necessary information ready for verification purposes. 
 Thank you for your assistance.

Elisa Maxim · Answer

Maria José Linger Becker We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00829811 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

How to reinstall Trados Studio in a computer that has been formatted?