Hello,
Something went wrong with Studio this morning. I had to close the software and now, when I start Studio, it seems to load the update manager and then chrashes with the following message: "failed to add window command bar extensions". I cannot find the the folder SdlIdentityCredentials to rename it into SdlIdentityCredentials_old and I've tried to uninstall Trados and install the last version, it doesn't work.
Can somebody help, pleeease?
Regards
Camille
Hello Camille Ducros
Try to copy the following path directly in file explorer and hit enter: C:\Users\%USERNAME%\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe
If you don`t have the folder SdlIdentityCredentials try to reset Studio settings as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001417
Thank you,
Sorin
Thank you Sorin! The second option (resetting Studio) worked.
Best regards
Camille
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