Please reset my activated code. It's urgent.

Du Lu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831383 .

Well, it can be deactivated now.

But it stiil can't be activated in my computer.

I used code, but it failed. But it was ued in my acccount.

Check the picture, please.

Perta, tell me how to solve this problem. Be quick.

Hi, Sorin

Sebastiana had told me to use the Installation ID. But the IDS are different, check the image

I had said sent this to Sebastiana's email. But he don't answer me yet.

Please tell me how to do and reset my code. I want to know try this ID. But if you tell me how to change ID, it well be better.

Be soon, my trial period has gone.

Hi, Sorin

My trial period ended.

Please reset my code, I want try offline activation.

Be quick

Hello Du Lu 

A RWS engineer will get in touch with you through the support case in order to schedule a remote session and get this resolved.

Thank you,

Sorin

Hi, Sorin

After I generate activation certificate. The code is "in use" again. I have sent email to Monica for resetting code. But it hasn't reset. Please reset it. I want to try her resolution today.

Dear Sorin,

I try offline activation. 

Hello Du Lu  

In order to resolve this you need to have a remote session with an RWS engineer. Please reply on the support case I logged for for as I can`t help here.

Thank you,

Sorin