Du Lu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831383 .

Well, it can be deactivated now.

But it stiil can't be activated in my computer.

I used code, but it failed. But it was ued in my acccount.

Check the picture, please.

Well, it can be deactivated now.

But it stiil can't be activated in my computer.

I used code, but it failed. But it was ued in my acccount.

Check the picture, please.