Marcelo Sousa 

Can you please confirm where do you see your account name? In what portal? 

There is an RWS Account where you have the RWS Account name and there is the Cloud resources portal. 

A screenshot would help. If it is not something you can change yourself we can open a case for the system admin team to assist. 

Kind regards, 

Radu

Hi, Radu,

Sure! Here it goes. My name in my Trados account did not change to match my correct data. It should be Marcelo Sousa instead of the one below. I relogged a few times but it did not work as well. 







As you can see below, I have changed my account name in RWS account, but Trados did not update it.



Regards,

Marcelo Sousa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831895 .

Hi Radu,

I hope you're doing well.

Like Marcelo, I'm facing a similar issue. Support team suggested posting here, so I'm reaching out to raise a ticket. Could you assist, please?

Thanks in advance!

Kind regards,

William Zamora