Marcelo Sousa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831895 .

Marcelo Sousa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831895 .

Hi Radu,

I hope you're doing well.

Like Marcelo, I'm facing a similar issue. Support team suggested posting here, so I'm reaching out to raise a ticket. Could you assist, please?

Thanks in advance!

Kind regards,

William Zamora