As of today I have not been able to access to my anual suscription, I already received some instructions but they are not very clear, so I don´t know if it woul be possible to receive further assistance from you please. My order number is this 737051. Looking forward to hear from you,
Kind regards,
Hi Renata Neri
Please follow the instructions at this link to activate your subscription https://gateway.sdl.com/apex/communityknowledge?articleName=000013347
May I cancel the other two orders you placed? Please let me know in case you were charged.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa I already clicked on the link above and the folders does not exist, I still cannot access to my annual subscription, and regarding with the other 2 orders that appear it was because I was trying to pay wit American Express and it seems that you do not accept those cards. But please tell me what else I can do so I can access to my subscription.
Looking forward to hear from you, thanks!
Hi Renata Neri
Which folders are you referring to? To activate the program you need to install it from your account, Products and Plans - Downloads and then activate it by logging in, as shown at the above link. Indeed we do not accept American Express payments, so may I cancel the other orders?
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa good night, I installed the program but can't run it. An error message appears and the solution in the forums is not possible due to the file not existing.
Hi Elisa good night, I installed the program but can't run it. An error message appears and the solution in the forums is not possible due to the file not existing.
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