Studio 2022 - Deactivation is not working

Question

We are trying to deactivate our Studio 2022 licences but we keep receiving errors. 
 Even if we insist and get a 'deactivated done' message, when we restart the machines the licence is still there (please see images below). 
 We tried to reset in the License page and to deactivate offline. But what happened after that is that now we lost 2 activations. They are not in any machine and not availabe either. 
 
 It was so easy to activate/deactivate the licenses when we had Studio 2021. We've just updated to Studio 2022 and it is a pity to see so many issues after we've just paid more to have a better product. 
 
 Can you please help?

Elisa Maxim · Answer

Lilian Alves Mautone We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00833076 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Studio 2022 - Deactivation is not working