I tried the deactivate the Trados Studio 2022 online. I was on the right page but could not see what I had to do to desactivate. I tried offline. I received a deactivation ticket, which I presumed was the deactivation authorization, but could not find the deactivation certificate.
Can anyone help me?
Thanks,
Carl
Carl Lavoie We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00833489 .
Carl Lavoie We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00833489 .
I do not have a support contract, true. But it should not be necessary to have a support contract to get support to perform a simple task like a licence deactivation. Your procedures are way to complicated.
Translate
