Hello,
I'm trying to open a project and a dialog box informs me that my subscription has expired; which can't be true because I renewed it on September 29, 2023 and in my Account page it shows "Active" and with expiration date next 24-Oct-2024.
I would appreciate your help; I have several jobs due tomorrow that I can't do because of this issue.
Thank you!
Manuel Espejo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834813 .
Elisa Maxim | RWS Group
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