I have just purchased a new annual subscription to Trados Studio 2022 but when I try to log in I get this message:
"The product license has been deactivated and Trados Studio will now exit. To start again, you must activate the product."
I have followed all the license activation steps and nothing is working. On my account it says it was activated on 17-01-2023 and expired on 16-01-2023, but I only just bought it an hour ago.
Order number: 738116
Hi F Kosmirak
This is due to purchasing a new subscription instead of a renewal. Please allow up to 24 hours for the technical team to solve this.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Okay, thank you for your reply.
Hi F Kosmirak
The issue has been solved in the meantime. Could you please confirm that your subscription is working as expected?
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes, it is working now! Thank you very much for your help and for following up on this 
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