Dear Colleagues,

I think I need help from the support team.

I can't deactivate Trados 2021 Freelance Pluse online (Error 143), nor can I deactivate it Offline

The license itself works and I see it in My account

Below are the screenshots from my attempts to deactivate the license online and offline. Neither works.

I have access to the computer. I did not reinstall the OS and did not do any disk cloning or anything that might have harmed the licensing service.

I have two activations under my license.

The first activation is used on my laptop. And I need to deactivate it and use it on my new laptop.

The Extra activation is used on my desktop computer. 

Please see the screenshots below...

My license:

My online deactivation error response:

My offline deactivation error response:

The deactivation certificate in my RWS Account:

I hope someone can help me to handle this.

Sincerely, Artem