Hi.
I am trying to deactivate my license for Studio 2021 Freelance in order to reactivate it on another computer. I followed the instructions on the Licensing Online Help page. I copied the Deactivation Authorization from my account into the Product Activation window, then I clicked Generate Certificate, but get this error message. Please let me know how I can move past this. Thank you.
Kristine
Kristine Ichiyanagi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837014 .
Elisa Maxim | RWS Group
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