Studio 2017 "License expired", cannot deactivate online or offline and cannot reset license

Question

When starting Trados Studio 2017, a dialog box opens telling me that my license has expired: 
 
 However, in my account, under "Licenses and subscriptions", I have a license for SDL Trados Studio 2017 Freelance Plus with 2 activations. I tried an offline deactivation, but the dialog box in Studio 2017 claiming falsley that my license has expired does not give the option to deactivate. Then I tried to reset the license which generated an error message ("an error has occurred").

Ana Sabo · Answer

Markus Mettler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839171 .

Ana Sabo | RWS Group

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Ana Sabo · Answer

Hi Izabela Zielinska-Kalita (IzabelaZielinska-Kalita), 
 Please open new threads so I can log a support case for you. 
 Thank you! 
 Ana Maria

Trados Portfolio > 2. Licensing and Installation

Studio 2017 "License expired", cannot deactivate online or offline and cannot reset license