We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839506 .

Hello, I am having trouble with Trados Studio 2022. I downloaded and installed it on my Windows laptop, but the program does not start. I received a letter from your technical support with a few workarounds to fix it. However, the only change I noticed is that I now see a loading screen that says 'loading plugins,' but then it disappears and nothing happens. Do you have any suggestions for what might be causing this issue? Thank you. 

Hello, I am having trouble with Trados Studio 2022. I downloaded and installed it on my Windows laptop, but the program does not start. I received a letter from your technical support with a few workarounds to fix it. However, the only change I noticed is that I now see a loading screen that says 'loading plugins,' but then it disappears and nothing happens. Do you have any suggestions for what might be causing this issue? Thank you. 

Hi Andrii,

You have a case open with us  (00839506)  and I wrote on a couple of times asking for a remote session, so we can have a look and resolve the problem. . If you can please reply to one of my emails and give me your preferred times and your timezone and I will setup a Webex meeting with  you. 

Thank you.