Help needed to deactivate TRADOS 2019 license on old PC

Hello,

I installed SDL Trados Studio 2019 Freelance Plus on a former PC and after that PC stopped working, was unable to activate the license or transfer it in any way to newer PCs.
I have tried multiple times unsuccessfully to deactivate the licence currently in use.

Users11 * In Use10* Available01* *Extra Activations
Activated: 21-07-2019 Expiry Date: No expiry date

I have the license code and the email address I used and so on, I can prove I purchased it, but I need your help to deactivate any existing licenses "in use" and reactivate Trados on my current new PC.

I would be very grateful for assistance - thank you very much.
Richard MORT

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